How come I can’t resume a suspended campaign?
10 years ago
A suspended campaign means that the website URL has violated our terms and can no longer be added to the system. The URL is permanently banned. You can submit a ticket to our system for a review.
Filed under: Documentation→Getting Started
Tags: 10khits, campaign, getting started, resume, suspended, suspended campaign, suspension, URL, website
How come I can’t add a suspended website?
10 years ago
The website URL is permanently banned from our service due to violation of our terms. You can submit a ticket to review the URL again.
Filed under: Documentation→Getting Started
Tags: 10khits, getting started, review, suspended, URL, website
My campaigns are active but I’m not receiving visitors
10 years ago
If your campaigns are active and running but you are not receiving visitors, most likely you have ran out of points. Please surf to earn points, upgrade your plan or purchase an extra points booster pack.
Filed under: Documentation→Getting Started
Tags: 10khits, active campaign, getting started, no points, no visitors, running
I accidently deleted a website campaign. Can you bring it back for me?
10 years ago
Yes, every website campaign that is deleted is archived and backed up in our database. We would be able to bring your campaign back if you provide us with further details through our support ticket system.
Filed under: Documentation→Getting Started
Tags: 10khits, archive, back up URL, getting started
Why does my website crash or time out when I run the website campaign?
10 years ago
Please contact your web host provider to see if they are having server issues. If you pause your website campaign and your site goes back up, it is likely that the web server you are using cannot handle the amount of traffic it is receiving from the campaign. You can either upgrade your web server or try lowering the maximum hits per hour in the settings so that your website does not get overwhelmed with visitors we send you.
Filed under: Documentation→Getting Started
Tags: 10khits, crash, getting started, server, server crash, time out, web server, website crash
How do I report a page?
10 years ago
If you visited a page on our network that you feel has violated our terms, you can report the page by going to History tab and viewing the Surf History table.
There will be a list of the past 5 webpages you visited and a flag icon beside it. Click on the flag icon to report the site to us and we will review it as soon as possible.
You may also submit a ticket here: http://10khits.com/dashboard/support/submit-ticket if the site is not listed in the Surf History anymore. Please be sure to select the “Report URL Violation” category.
Filed under: Documentation→Getting Started
Tags: 10khits, getting started, report, report a page, report website
How can I report a bug?
10 years ago
If you found a bug on our website or exchanger software, you can report the bug to our technical team by submitting a ticket here: http://10khits.com/dashboard/support/submit-ticket.
You can also go to the support tab and scroll down until you see the “Submit a ticket” button.
We will occasionally reward users who help us improve our service with points. Please be sure to select the “Bug/Vulnerability Report” category.
Filed under: Documentation→Getting Started
Tags: 10khits, getting started, report a bug, support, ticket, tickets
How can I request a new feature?
10 years ago
If you have a suggestion or idea that could improve our service, please submit your suggestion through our ticket system: http://10khits.com/dashboard/support/submit-ticket.
You can also go to the support tab and scroll down until you see the “Submit a ticket” button.
Please be sure to select the “Feature Request” category.
Filed under: Documentation→Getting Started
Tags: 10khits, feature request, getting started, request new feature, support, ticket, tickets
How do I check my surf history?
10 years ago
To view a report of your surf history, click on the “History” tab on the left sidebar of the dashboard after logging into your account.
At the top of the history page, you’ll find a table for surfing history. Here it will list the site # and URL of the last 10 pages you’ve visited on our network. This is a great way to revisit a page you recently visited or to report a page that is violating our terms of service.
Filed under: Documentation→Getting Started
Tags: 10khits, getting started, surf history
How do I check my billing history?
10 years ago
To view a report of your billing history, click on the “History” tab on the left sidebar of the dashboard after logging into your account.
Below the surf history, you’ll find a billing history table. This table will show a list of all your payments including payment date, transaction id, total, method and purchased items. This can be useful to keep track of your purchases with 10KHits.
Filed under: Documentation→Getting Started
Tags: 10khits, billing history, getting started