How do I know if a payment was refunded?

10 years ago

You can check your PayPal or Payza account to see whether we have refunded your purchase. You may also visit the History tab on the left sidebar of the dashboard.
Under the Billing History section, by the date of your purchase you will see a reversal icon similar to this.

If you place your mouse over the icon you will see “Payment was refunded.”

It may take a few days for the payment to be refunded to you.

Filed under: Documentation→Getting Started
Tags: 10khits, billing, getting started, history, refund, subscription

How do I know if a subscription was cancelled?

10 years ago

You can check your PayPal account to see whether your subscription has been cancelled. There are numerous reasons why your subscription may be cancelled.
Here are a few reasons:
• You forgot to pay for your subscription when it was due.
• You cancelled subscription via our Billing page.
• You decided not to continue with the subscription and cancelled it manually through PayPal system.
You may also visit the History tab on the left sidebar of the dashboard.

Under the Billing History section, by the date of your purchase you will see an X icon similar to this.

If you place your mouse over the icon you will see “Subscription was cancelled. Your next month will not renew.”

Remember that it is your responsibility to cancel subscriptions or renew subscriptions on your own. We will not refund subscriptions that are already paid more than 30 days ago. You can also submit a support ticket to us to confirm if subscription has been cancelled.

Filed under: Documentation→Getting Started
Tags: 10khits, billing, cancel, cancelled, getting started, history, subscription

How come I can’t resume a campaign that reached its hits limit?

10 years ago

If the hits limit of a campaign has been reached, it will remain paused until you increase the hits limit and resume the campaign again. The hits limit is used to prevent the URL from receiving more hits than you want it to receive. You can change the hits limit anytime you like. Go to the URL campaign settings and increase the number under “Stop traffic after reaching a limit” or you can select “Send as much traffic as possible”.

Filed under: Documentation→Getting Started
Tags: 10khits, campaign, getting started, hits limit, limit, points, resume

Why can’t I sign up to 10KHits?

10 years ago

There could be a number of reasons why you are having difficulties signing up to 10KHits. Please make sure all the fields are filled in properly: e-mail address, display name and password.

If you are seeing an error message at the top of the page that says, “Your e-mail address is already in use.”, this means that you already have a 10KHits account that uses that e-mail address.

If you forgot your password for your account, you can request it at: http://10khits.com/reset-password

Or you can sign up using a different e-mail address.

Another reason you might be restricted from signing up is that your IP address has already been used on 3 other accounts. If this is the case, you’ll see an error message at the top of the page that says, “Your IP address has already been used on 3 other accounts.”

We currently allow only 3 accounts per IP address as a measure to prevent users from abusing/spamming our system. If you believe you have not signed up yet because you are using a shared public connection with multiple users, you can send an e-mail to: [email protected]m for further assistance.

Filed under: Documentation→Getting Started
Tags: 10khits, can't, can't sign up, getting started, issues, sign up, trouble

Are there referral banners for 10KHits?

10 years ago

Yes. We have designed a few banners so you can use to increase your referrals. Go to “Referrals” tab on the left sidebar of the dashboard.

From the Referrals page, scroll down until you see the Referral Banners section.

On the banners page, you can choose from 6 different banner sizes we have designed for you: Skyscraper (120×600), Leaderboard (728×90), Banner (468×60), Medium Rectangle (300×250), Square (250×250) and Button (125×125).

Click on which ones fit best for you and copy the code in the text field.

Copy and paste the code where ever you want it to show up on your website. The code has been set to use your unique referral link.

Filed under: Documentation→Getting Started
Tags: 10khits, ad kit, banners, getting started, kit, referral

How do I close my account?

10 years ago

Go to the Settings page by clicking on the gear icon on the left sidebar.

At the bottom of the Settings page, you will find a close account link on the far right of the Save Settings button.

Click on the close account link and you will see a popup.

Select the reason for closing your account and confirm your password. Click the Close Account button when you are ready or click Nevermind if you change your mind.
By closing your account, you will:
1. Suspend any paid subscriptions you have with us.
2. Suspend any URLs you have added to our exchange service.
3. De-activate your account, preventing you from logging back in.

Filed under: Documentation→Getting Started
Tags: 10khits, account, close, close account, getting started

“Too fast! no points were earned.” in the surfing window?

10 years ago

This error message will appear at the top of the surfing window when:
1. you have more than one surfing window opened on the same account using the same IP (one session).
2. you refreshed the page before the timer ended.
3. you are surfing using the 10KHits exchanger application and a web browser on the same IP (one session).
4. your connection was lost.

Filed under: Documentation→Getting Started
Tags: 10khits, 10khits exchanger, exchanger, getting started, no points, surfing, too fast