If you found a bug on our website or exchanger software, you can report the bug to our technical team by submitting a ticket here: http://10khits.com/dashboard/support/submit-ticket.
You can also go to the support tab and scroll down until you see the “Submit a ticket” button.
We will occasionally reward users who help us improve our service with points. Please be sure to select the “Bug/Vulnerability Report” category.
Filed under: Documentation→Getting Started
Tags: 10khits, getting started, report a bug, support, ticket, tickets
If you have a suggestion or idea that could improve our service, please submit your suggestion through our ticket system: http://10khits.com/dashboard/support/submit-ticket.
You can also go to the support tab and scroll down until you see the “Submit a ticket” button.
Please be sure to select the “Feature Request” category.
Filed under: Documentation→Getting Started
Tags: 10khits, feature request, getting started, request new feature, support, ticket, tickets
To submit a support ticket to our customer service team go to: http://10khits.com/ashboard/support/submit-ticket or click on the “Support” tab on the left sidebar of the dashboard after logging into your account.
Scroll down the page and click on the “Submit a ticket” button.
Here you can submit any ticket related to general inquiries, billing, sales, suggestions, bugs and URL violations. Select the category for the nature of your ticket and give your ticket a subject. Input the subject and content of your ticket and click “Submit” when you are done.
It may take up to 24-48 hours to get a response from our team.
Filed under: Documentation→Getting Started
Tags: 10khits, getting started, submit, submit a ticket, support, support ticket, ticket
To reply or close one of your support tickets, view the ticket you want to close and scroll to the bottom of the page. Here you will find two buttons for reply and close.
To reply, type in your response in the box and click “Reply”. To close the ticket, simply click the red “Close” button. In case you have more questions on the issue, you can create a follow-up to your ticket even if it is closed.
Filed under: Documentation→Getting Started
Tags: 10khits, close, getting started, reply, support, support ticket, ticket, tickets