To submit a support ticket to our customer service team go to: http://10khits.com/ashboard/support/submit-ticket or click on the “Support” tab on the left sidebar of the dashboard after logging into your account.
Scroll down the page and click on the “Submit a ticket” button.
Here you can submit any ticket related to general inquiries, billing, sales, suggestions, bugs and URL violations. Select the category for the nature of your ticket and give your ticket a subject. Input the subject and content of your ticket and click “Submit” when you are done.
It may take up to 24-48 hours to get a response from our team.
Filed under: Documentation→Getting Started
Tags: 10khits, getting started, submit, submit a ticket, support, support ticket, ticket
When you receive a response from us, you’ll be notified by e-mail that you have received a response. You can also check the status of your support ticket by clicking on the “Support” tab on the left sidebar of the dashboard after logging into your account.
At the bottom of the page, you’ll find a section for “My Tickets” in which you can see the tickets that are currently open, awaiting your reply or solved. You’ll also find the ticket id, subject, requester, last activity and status.
You can click on the subject link of your tickets view the activity between you and our customer support team.
Filed under: Documentation→Getting Started
Tags: 10khits, getting started, status, support ticket
To reply or close one of your support tickets, view the ticket you want to close and scroll to the bottom of the page. Here you will find two buttons for reply and close.
To reply, type in your response in the box and click “Reply”. To close the ticket, simply click the red “Close” button. In case you have more questions on the issue, you can create a follow-up to your ticket even if it is closed.
Filed under: Documentation→Getting Started
Tags: 10khits, close, getting started, reply, support, support ticket, ticket, tickets
