Am I automatically charged at the end of every 30 days?

If you are still subscribed to our service, you will be charged after 30 days on a month-to-month basis. All of our upgrade plans as well as our booster packs are 30 day subscriptions but you can cancel the subscription any time you like in Paypal or Payza. If you are only looking for a one time purchase be sure to unsubscribe any time during your first month.

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What forms of payment do you accept?

We currently accept PayPal and Payza payments. These payment systems accept credit/debit cards as well. If you’d like to use your debit/credit cards, you must add them to your PayPal or Payza account and use them from there. PayPal accepts Visa, MasterCard, American Express and Discover. Payza accepts Visa and MasterCard.
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If you cannot pay using Paypal or Payza please contact support to explore other options.

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Am I charged if I don’t have any active websites on my account?

Yes. As long as you are subscribed to the plans and/or booster packs, you will be charged whether or not you choose to use our services. It is your sole responsibility and duty to unsubscribe to our services when you decide not to use them anymore. Unused points will remain in your account’s points balance indefinitely. PayPal and Payza will usually send an invoice to remind you of any upcoming payments.

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Do you offer any discounts or promo codes?

Yes. We’ll let you know about our latest promo code at the top of the page after you have logged on. We usually offer promo codes during or near holidays. You can also check our blog or social media pages for some awesome deals.
To apply a promo code, on the Review Your Order page you will see a promotional code box. Insert the code which is case sensitive and click Apply.
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If the promo does not work, it is possible it is expired or that you insert the wrong code. Make sure that the code is insert exactly how you see it (case sensitive). You can also contact our support team if you believe the code is having technical issues.

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What is website performance?

Website performance plays a major role on how long users stay on your website. A slow website can infuriate your visitors from coming back to it. Many large companies, especially the huge e-commerce sites like Amazon are obsessed with making sure that their websites are available 24/7 and loading quickly. Downtime for a huge website like Amazon is estimated to cost the company $29,000 dollars per minute. In 2007, Amazon’s website went down for 2 hours which was estimated to cost the company $3.48 million dollars. Even If you are not a big company like Amazon, you should consider optimizing your site for better performance and to keep your visitors happy. If your website crashes frequently or takes 10-15+ seconds to load, you should definitely try some of our methods outlined in our website performance articles.

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What causes my site to crash or perform slowly?

Some early signs that your site might be having downtime are: hijacked pages, pages that don’t load and slow load times. Some causes could be operator error such as deleting files you weren’t supposed to or forgetting to renew your hosting plan/domain name. Another reason could be that your server cannot handle the amount of traffic you’re receiving or that you’ve reached your monthly limit in bandwidth that your web host provider allows. It could also be that a hacker hijacked your pages or has DDoS (distributed denial-of-service) attacked your website. It can be a headache determining what’s causing your site to crash but remember that whatever it may be, always stay calm, contact your web provider and find solutions to fix and prevent it from happening again.

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What are some things that downtime can affect?

Downtime can affect your profitability. As discussed earlier with the Amazon example, downtime can cost big companies millions of dollars.

Downtime can affect your customer satisfaction. If your site goes down, the visitor may jump to one of your competitor’s website. They can also lose trust and loyalty in your website if your site goes down frequently.

Downtime can affect your search engine rankings. Believe it or not, if your site goes down frequently for long periods, search engine bots may de-index some of your webpages or your entire site as it detects that it no longer exists or is inaccessible.

Downtime can affect your business. If you’re a website that gets inquiries from investors and advertisers who want to place their ads on your website, they may think twice about doing business with you knowing that your site goes down or performs slowly for them.

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What to do when my website is down?

First make sure that your site is actually down and that it isn’t your internet connection. Visit other websites to see if they are reachable. Also try visiting your website on other devices or have a friend visit it from their computer. If it is down, one thing you should always do is notify your users that your site is down. You can do it through social media or you can set up a backup webpage that will show a “We’re working on it!” page.

Temporarily direct your domain to that webpage until your actual website is back online. Let them know what is going on and when to expect your website to go back online. It is good courtesy to keep your users in the loop so that they know you care.

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