What to Do if You Get Negative Reviews
Wednesday, January 19th, 2022
Good reviews are a great way to build up your reputation and make new customers feel confident in buying from you. But what do you do if you get negative feedback?
It’s important that, no matter how small the issue may seem, it is addressed as soon as possible with the customer who has had a problem. This will show them that their concerns were taken seriously and will help ensure they come back for future purchases!
- Review your feedback policies to figure out what you would do if a customer has a problem
- Be proactive in reaching out to customers who have had negative reviews or complaints (even if it’s something small)
- Respond quickly and thoroughly, even if the issue is resolved – this will show your customer that their concerns are important to you!
- Try not to argue with the person on social media- instead, try contacting them privately so they feel like their voice was heard (and also so other people don’t see!)
- Always be polite and professional when addressing any issues – this will help build up trust between you and your customers!
Review your feedback policies
List out the types of behaviors that your company considers to be unacceptable. List these behaviors in order from the most severe to the least severe. For example, if you think it is worse to steal from a company than it is to fail to show up for work on time, make the punishment for stealing more severe than for being late. You can also use positive reinforcement by listing appropriate behaviors that are not discouraged, such as sending thank-you notes or leaving thoughtful comments. It will be easier to discourage negative behaviors when employees feel they are being rewarded for positive ones.
Be proactive in reaching out to customers
Many companies have a good policy for soliciting feedback from customers. It’s important, however, to go beyond asking customers for feedback and proactively reaching out to them when they’ve been disappointed with something about the company. That way, if that customer sees a bad review of the company on a site like Yelp or gets an email from someone complaining about the company, they’ll have a good experience to counteract it.
The best way to do this is by having strong, professional reputation and consistently good customer service interactions.
Respond quickly and thoroughly
A lot can go wrong when businesses try to manage their online reviews. Failing to respond quickly, for example, could be a fatal error. Responding thoroughly is important too – going into too much detail can do more harm than good. The first thing you should do if a review is negative is check it out and see where the issue lies – does your company want to apologize and make amends or has the customer just been unreasonable? If it’s an unreasonable complaint that seems to have been caused by something other than your company, that may be all you need to say. And remember: always return feedback with positivity—never get angry!
The best way at responding appropriately is by checking reviews regularly and addressing any complaints swiftly.
Try not to argue with the person on social media
Trying not to argue or explain on social media is a difficult task. You really don’t want to argue with the person about what happened but it’s hard not to defend yourself. It’s best if you just let it go or have someone else respond to the person. If you are trying to figure out how the situation got so out of hand, it’s important to look at your own behavior and see where you could have done better. Remember, don’t react with anger because that will only lead to arguments and bad reviews.
It can be hard not to argue or justify your actions when someone posts an angry message online about your company. The best way to handle this is by not responding at all.
Always be polite and professional when addressing any issues
It is important to be polite and professional when responding to a customer’s review of your company. It is also important to maintain a certain level of professionalism no matter what the circumstances may be.
Always be polite and do the best you can to try and resolve any issues that may arise.
It’s important that you outrank any negative content about your company. The best way to do this is by having a strong professional reputation and consistently good customer service interactions. This will help ensure people searching for your company will be able to find positive reviews first rather than negative ones!
In business, it’s important to have a good reputation and provide quality customer service. If someone posts a negative review of your company online, there are steps you can take to remedy the situation. First, always respond quickly and thoroughly so that customers know they’re being heard. Second, try not to argue with the person on social media as that will only make the situation worse. And finally, always be polite and professional when addressing any issues – it’s the best way to keep your business thriving. If your website needs traction, you can buy cheap web traffic from us here!
Filed under: Tips & Tricks